At Riyadh Roots  customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a 3-day refund policy for customers in the KSA.

1. Eligibility for Refund

To be eligible for a refund, the following conditions must be met:

The item must be unused, unworn, and in its original packaging.

A refund request must be initiated within 3 days of receiving the product.

The product must not be damaged or altered in any way.

Proof of purchase (receipt or order confirmation) is required.

2. Non-Refundable Items

Certain items are not eligible for a refund:

Personalized or customized products

Items marked as Final Sale

Opened or used beauty and personal care products

Perishable goods

3. Refund Process

Once your return is approved, we will provide instructions for shipping the item back.

Customers are responsible for return shipping costs unless the item received was incorrect or defective.

After receiving and inspecting the returned product, refunds will be processed within 5 business days.

Refunds will be issued to the original payment method.

4. Damaged or Incorrect Items

If you receive a defective or incorrect item, please contact us within 24 hours of delivery with photos of the product. We will arrange for a replacement or issue a full refund.

5. Contact Us

If you have any questions regarding our refund policy, feel free to reach out:

Email : sj1299786@gmail.com

Contact No: +966578752954